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Role & responsibilities

- End-user support Respond to employee requests, diagnose issues, provide practical guidance, and maintain a helpful support experience.
- Hardware and software setup Prepare, configure, deploy, maintain, and recover laptops, desktops, peripherals, operating systems, and approved applications.
- Troubleshooting Investigate operating system, application, printing, performance, and user environment issues, then document the resolution.
- User accounts and access — Support account creation, password resets, role-based access, permissions, multi-factor authentication, and timely access changes.
- Network and connectivity — Provide first-level support for wired and wireless connectivity, internet access, VPN, local network, and basic troubleshooting of related equipment.
- IT assets and inventory — Maintain accurate records for devices, accessories, software licenses, assignments, warranties, repairs, and disposals.
- Data backup coordination — Coordinate routine backup activities, review available status information, and report exceptions or recovery concerns to the relevant team.
- Cybersecurity and endpoint hygiene — Support patching,



antivirus or endpoint protection, secure configuration, phishing awareness, and prompt reporting of suspected incidents.
- Vendor coordination — Liaise with technology suppliers and service providers for quotes, support tickets, repairs, renewals, and issue resolution.
- Documentation — Keep support records, standard procedures, asset details, access records, and knowledge articles accurate and current.
- Onboarding and offboarding — Coordinate timely device preparation, account provisioning, access updates, equipment collection, and access removal for employee changes.
- Escalation — Identify complex, recurring, security-related, or high-impact issues and escalate them with clear diagnostic information and follow-up.

Preferred candidate profile

- Ability to support users with different levels of technical familiarity in a respectful and inclusive manner.
- Robust written and verbal communication, sound judgment, and a structured approach to problem-solving.
- Willingness to follow documented processes, protect confidential information, and continue learning.

📌 It Executive (Kolkata)
🏢 Veltrix Bpo (opc)
📍 Kolkata