Role Summary The Senior IT Associate is a pivotal member of the technology team, responsible for maintaining, optimizing, and securing our corporate IT infrastructure. This role combines hands-on technical troubleshooting with helping junior staff and managing asset lifecycles. You will serve as a point of escalation for complex issues and play a key role in on-call crisis response to ensure business continuity.

Key Responsibilities

Infrastructure & Networking

- Monitor office network health and performance, ensuring high availability of corporate resources.
- Implement and enforce security protocols in alignment with industry standards.

IT Service & Asset Management

- Manage the full lifecycle of IT assets, from procurement and imaging to decommissioning.
- Administer ITSM platforms to ensure tickets are categorized, tracked, and resolved within SLA.
- Follow service management process, track hardware inventory, and software licenses.

Tactical Problem-Solving

- Escalation: Act as the primary level-1 and level-2 support for complex hardware and software issues.
- On-Call Response:



Lead the resolution efforts during critical system outages or security incidents.

Qualifications

Required

- Education: Bachelor’s Degree in a related field.
- Experience: 2+ years of skilled experience in IT operations and infrastructure.
- Technical Skills: Proven track record in troubleshooting complex environments and managing on-call crisis response.

Preferred (The “Standout” Candidate)

- Education: Bachelor’s Degree specifically in Information Systems or Computer Science.
- Certifications: ITIL 4 Foundation (for service management excellence).
- Microsoft Certifications (M365).
- CCNA (Cisco Certified Network Associate).

Core Competencies

- Communication: Ability to translate complex technical jargon into actionable insights for non-technical stakeholders.
- Sociability: Maintain good relationship with end-users.
- Resilience: Calm under pressure during system crises and tactical “firefighting.”
- Proactivity: A mindset focused on preventing issues before they occur through robust operational maintenance.

📌 IT Associate – Marlarmyaing Agrochemical Company Limited (Telangana)
🏢 Myanma Pesticide Industry
📍 Telangana