Practice: Accenture S&C-; GN- Industry &

- Enterprise –
- Communications &
- Media

Career Level: Manager

Experience: 7- 11 yrs

WHAT WE ARE LOOKING FOR

- AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
- AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications &
- Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
- Communications &
- Media Process Expertise (AI fluent): Deep knowledge of Communications &
- Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
- Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
- Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations,



and shared/enterprise functions.
- AI Value Architecture: Value identification, value case creation, perks baselining and tracking, AI cost and consumption modelling
- Communications &
- Media Data &
- AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance
- RAG and retrieval design.
- Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
- AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks
- AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
- Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale

PRE-SALES SUPPORT EXPERIENCE:

- Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers

📌 I&P GN - I&E – Comms & Media - Manager - Process Excellence-PE (Gurugram)
🏢 Accenture in India
📍 Gurugram