Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Key Responsibilities
- Handle inbound calls from international customers.
- Understand customer queries and provide appropriate solutions.
- Communicate clearly and professionally in English.
- Maintain a positive and customer-friendly approach.
- Follow company policies, processes, and quality standards.
- Maintain accurate records of customer interactions.
- Achieve defined performance and customer service targets.
Eligibility & Requirements
- Freshers are eligible to apply.
- Good English communication skills are mandatory.
- Excellent verbal communication and active listening skills.
- Clear pronunciation and confidence while speaking.
- Basic computer knowledge.
- Positive problem-solving and customer-handling skills.
- Willingness to work in rotational shifts, including night shifts.
- Comfortable communicating with international customers.
Salary & Incentives
- Competitive salary package.
- Performance-based incentives in addition to fixed salary.
- Attractive earning potential based on individual performance.
- Training and career development opportunities.
Why Join Us?
- Opportunity to work in an international voice process.
- Freshers-friendly work environment.
- Performance-based incentives.
- Professional training and development.
- Career growth opportunities.
Interested candidates can share their updated resume and contact details to apply.
- Excellent communication and interpersonal skills.
- B.E, B.Tech, B.Sc, Post-Graduation Freshers are not eligible.
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended an interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
📌 International Voice support (Hyderabad)
🏢 Firstsource
📍 Hyderabad
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