Role & responsibilities

Job Responsibilities:

- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

Preferred candidate profile

- Min 12 months of international Voice experience
- Min 10 + 2 (Undergraduate) is mandatory
- Experience resolving customer issues in billing,
- In Billing (Understanding of recurring bills, Billing cycle Changes,



Due date, Prorate charges, Autopay & Surcharges, Service charges, and taxes)
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Solid ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
- Ensure Timely & Professional Responses to all Queries.

📌 International Voice Process Executive (Inbound) (Pune)
🏢 Brainstash Hr Consulting Jaipur
📍 Pune