- Handle international voice calls from clients across various geographies, including UK and US.
- Resolve customer queries related to debt collection through effective communication skills.
- Negotiate payment plans with customers to recover outstanding amounts.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets set by the organization for call handling time, resolution rates, and customer satisfaction.
📌 International Voice Process Executive - Debt Collection (Pune)
🏢 Zap Tech
📍 Pune
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