- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
- Work effectively in a fast-paced setting with multiple priorities and deadlines.
- Handle international voice calls from clients across various industries, including BPO, IT services, and consulting.
- Utilize strong communication skills to build rapport with customers and maintain positive relationships.
- Provide exceptional customer service by resolving queries and concerns in a timely manner.
Desired Candidate Profile
- 0-2 years of experience in an international voice process or similar industry (BPO/Call Centre).
- Excellent English language proficiency with ability to understand diverse accents and dialects.
- Ability to work flexible shifts including rotational schedules (24x7) with minimal notice period required.
- Immediate joiner only.
📌 International Voice Process Executive (Pune)
🏢 Atoz Recruiters
📍 Pune
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