Company Description GeBBS Healthcare Solutions is a KLAS-rated leader in Revenue Cycle Management (RCM) services and Risk Adjustment solutions, supporting healthcare organizations across the U.S. Through innovative technology and a global workforce of over 14,000 team members, GeBBS helps clients improve financial performance, maintain regulatory compliance, and enhance the patient experience.

The company is headquartered in East Haven, Connecticut and backed by EQT, a leading European private equity fund. GeBBS has received multiple industry accolades, including rankings in Modern Healthcare’s Top 10 Largest RCM Firms, Black Book Market Research’s Top 20 RCM Outsourcing Services, and Inc. 5000’s fastest-growing private companies in the U.S. For more information, candidates can visit www.gebbs.com.

Role Description The International Voice Process Associate will handle inbound and outbound calls with global clients and customers, providing clear, professional, and courteous support on healthcare-related inquiries.

Responsibilities include verifying and updating customer information, addressing billing and service questions, and escalating complex issues to the appropriate teams while following established workflows and scripts. The role involves working with internal systems to document interactions accurately,



maintaining service-level targets, and adhering to compliance and quality standards. Team members will collaborate with supervisors and colleagues to resolve issues, share feedback from customers, and contribute to process improvements.

This is a full-time, on-site role based in Coimbatore.

Qualifications

- Candidates should possess strong Communication and Customer Service skills, including clear spoken English, active listening, and a qualified telephone manner.
- Candidates should possess solid Analytical Skills, with the ability to interpret information, identify issues, and follow structured problem-solving approaches.
- Candidates should possess basic Finance awareness to understand billing concepts, payment statuses, and revenue cycle terminology.
- Candidates should possess Sales and upselling skills to identify cross-sell opportunities and promote relevant services when appropriate.
- Additional beneficial qualifications include prior international voice process or BPO experience, familiarity with healthcare or RCM operations, comfort with shift work, and proficiency using CRM or call center software.
- A minimum of a high school diploma or equivalent is required; a bachelor’s degree in any discipline is an advantage.

📌 International voice process (Coimbatore)
🏢 Gebbs Healthcare Solutions
📍 Coimbatore