Company Description eClerx is a productized services company that combines skilled professionals, advanced technology, and deep domain expertise to help clients achieve stronger business results. The company focuses on delivering high-quality technology, data analytics, and process management services across diverse industries. Its mission is to set the benchmark for client service and success, consistently aiming to exceed client expectations.

With a vision to be the innovation partner of choice, eClerx emphasizes continuous improvement, collaboration, and impactful solutions for global clients.

Role Description The International Voice Process role at eClerx is a full-time, on-site position based in Chandigarh. In this role, team members handle inbound and outbound calls with international clients, respond to queries, and provide accurate information and assistance in alignment with process guidelines. Daily responsibilities include resolving customer issues, documenting interactions, updating relevant systems, and escalating complex cases when needed.

The role also involves maintaining service quality standards, meeting performance targets, and collaborating with colleagues and supervisors to ensure efficient and professional client support.

Company: eClerx Services Limited

Location: Chandigarh | Work from Office

Department: Customer Operations

Employment Type: Full-time

Experience: Freshers & Experienced Candidates

Educational Qualification: Bachelor's Degree in any discipline (Mandatory)

Shift: Rotational US Shifts





Job Summary eClerx Services Limited is hiring Customer Support Executives for its US Voice Process in Chandigarh. The role involves handling customer interactions, resolving queries, delivering excellent customer service, and ensuring adherence to quality and productivity standards.

The ideal candidate should possess strong English communication skills, customer-handling abilities, problem-solving skills, and a willingness to work in rotational US shifts.

Key Responsibilities

- Handle customer interactions through voice-based support.

- Understand customer concerns through active listening and effective questioning.

- Provide accurate information and resolve customer queries professionally.

- Troubleshoot customer issues and guide customers through solutions where required.

- Identify relevant opportunities to recommend products or services.

- Handle customer objections and maintain a professional approach.

- Document customer interactions accurately in CRM systems.

- Follow up on unresolved issues to support customer satisfaction.

- Adhere to quality, productivity, compliance, and performance targets.

- Maintain updated knowledge of products, services, and process guidelines.

Candidate Requirements

- Bachelor's degree in any discipline is mandatory.





- Excellent spoken and written English communication.

- Strong customer service and interpersonal skills.

- Positive problem-solving and active listening abilities.

- Basic computer knowledge and CRM proficiency.

- Technical aptitude and willingness to learn.

- Ability to multitask and work in a fast-paced environment.

- Comfortable working in rotational US shifts, including nights, weekends, and holidays as applicable.

- Willingness to work from office in Chandigarh.

- Freshers and experienced candidates are welcome.

Compensation & Benefits

- In-Hand Salary: ₹20,100 – ₹23,100 per month, including applicable night shift allowance.

- Night Shift Allowance: ₹3,000 per month.

- Performance Incentives: ₹3,000 – ₹7,000 per month.

- Total Earning Potential: Up to ₹30,000 per month.

- Double pay on national holidays + compensatory off.

- Cab facility available with ₹1,250 deduction.

- Mobile recharge reimbursement up to ₹1,000 per month.

- Referral bonus up to ₹7,500.

- ₹2 Lakh Medical Insurance + ₹5 Lakh Accidental Cover.

- Family Insurance Coverage Options.

- ESIC + Provident Fund.

- 33 Leaves: 7 Casual + 7 Sick + 18 Paid.

- Monthly & Quarterly Rewards and Recognition.

- Career growth opportunities within the International BPO industry.

Application Process

Interested candidates can share their updated resume:

WhatsApp: 827881294

Email: [email protected]

Join eClerx Services Limited and build your career in the International Customer Support industry.

📌 International Voice Process (Chandigarh)
🏢 eClerx
📍 Chandigarh