Greetings, for the candidates who are the residents of Pune / Bangalore and are okay with Work From Office looking in a leading MNC we have a profile for you.
We are looking for the candidates having minimum 1 year of International Voice/ Chat Experience.
Profile - Process Associate / Snr Process Associate
Job location - PUNE / BANGLORE
Qualification :
* Graduates are eligible
UG with 1 year exp are also eligible
- Valuable Verbal --- communication skills in English
*1 year International Voice/Chat Customer Care Experience required
* Salary - Upto Rs 3.00 LPA to 6.50 LPA -- as per last Salary & Exp .
For Freshers Upto Rs 3.00 LPA - 4.00 LPA
Roles and Responsibilities in an International Voice Process BPO--
- Customer Interaction:
- Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.
- Issue Resolution
- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
- Adherence to Scripts
- Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
- Adapt communication style to fit the customers needs while maintaining service standards.
- Quality Assurance Compliance
- Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
- Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
- Performance Metrics
- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Continuously work towards improving personal and team performance through self-assessment and feedback.
- Handling Difficult Situations
- Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.
- Customer Relationship Building
- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
Working days -5 (Rotational Shifts) Interested candidates can call or whatsapp on below mentioned no FOR BANGLORE CALL - AND DM - BANGLORE WITH RESUME TO ANY OF THE NOS BELOW --