Position Overview:*The Travel Consultant – After-Hours/Emergency Support is responsible for delivering high-quality travel assistance and customer service to clients across Business, Leisure, Retail, and Kensington Tours divisions. This role serves as the primary point of contact during non-standard business hours, ensuring seamless handling of travel-related inquiries, disruptions, and emergency situations in alignment with organizational policies and service standards.*Key Responsibilities:*Serve as the first point of contact for all client interactions, ensuring adherence to division-specific policies and proceduresProvide timely and effective resolution to travel-related issues, maintaining a high standard of customer careExecute travel transactions including bookings, ticketing, reissues, and exchanges using Sabre, Amadeus, and internal systemsAccurately interpret fare rules, airline policies, and regulatory requirements to ensure compliant travel arrangementsManage Irregular Operations (IROPs), including schedule changes and disruptions, with efficiency and professionalismMaintain detailed and accurate documentation of all customer interactions, including call summaries and follow-up actionsProvide administrative and operational support, including queue management and quotation preparationCollaborate with global Destination Management Companies (DMCs), suppliers, and internal stakeholders to fulfill client requirementsEnsure compliance with established service levels, productivity benchmarks,



and quality standardsRemain current on industry developments, airline regulations, and company procedures*Qualifications and Experience:*Minimum of 2 year of relevant experience in leisure or corporate travel, preferably within an after-hours or emergency support function in a call center environment*Technical Competencies:*Demonstrated proficiency in *Global Distribution Systems (GDS), specifically Sabre and Amadeus*Comprehensive knowledge of ticketing procedures, reissues, exchanges, fare construction, and BSP (Billing and Settlement Plan) processesExperience managing commissions for Canadian and United States point-of-sale*Operational Expertise:*Proven experience handling Irregular Operations (IROPs) and schedule change managementWorking knowledge of corporate travel services, including air, hotel, car, and package bookings, with adherence to client-specific policies*Core Competencies:*Exceptional communication and interpersonal skills, with the ability to engage effectively in high-pressure situationsStrong analytical and decision-making capabilities, including accurate assessment and routing of callsExcellent organizational and time management skills with strong attention to detailAbility to work independently with minimal supervision, as well as collaboratively within a team setting*5 days working**US shift*Blended process ( 80% Voice & 20% Emails )Location Navi Mumbai,

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 International Travel Consultant (Airoli)
🏢 Kissht finance
📍 Airoli