International Chat process (Mumbai)

International Chat process (Mumbai)

24 Sep
|
Lumina Datamatics
|
Mumbai

24 Sep

Lumina Datamatics

Mumbai

Roles and Responsibilities :

- Handle customer inquiries via email, phone, or chat to resolve issues and provide solutions.

- Process customer requests, troubleshoot problems, and escalate complex cases to senior team members when necessary.

- Maintain accurate records of all interactions with customers using CRM software.

- Provide excellent customer service by responding promptly to queries and ensuring high levels of satisfaction.

Job Requirements :

- 2-8 years of experience in an international BPO environment handling non-voice processes such as email/chat support.

- Solid knowledge of international chat process procedures and protocols.

- Excellent communication skills for effective interaction with customers from diverse backgrounds.

📌 International Chat process (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai

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