Position Name - Internal Project Manager (IPM)

Location - Gurgaon

Contract - 1 Year (Off-roll)

We are looking for an Internal Project Manager (IPM) Back Office Systems & Access Governance to support the design, implementation, migration, and governance of our next-generation Back Office platform. This role will work closely with the Back Office System Owner to translate operational processes across Operations, Business, Finance, Customer Service, and other functions into clear system requirements and executable project plans. A key responsibility of this role is also to establish and maintain a structured access and permission governance framework covering role-based access, data access, transaction permissions, data masking, audit logging, and periodic access reviews in accordance with Compliance and Internal Control requirements.

The System

Owner will retain final accountability for business access policies, authorization rules, and key governance decisions. The IPM will be responsible for analyzing, designing, documenting, executing, and continuously maintaining the underlying operating framework and supporting evidence.

Roles & Responsibilities

1.

Back Office Requirement

Analysis & Project Execution - Analyze end-to-end operational processes across Operations, Customer Service, Underwriting, Finance, and other business functions and translate them into structured Back Office system requirements.

- Independently understand existing business workflows and design requirements at the screen, function, data, and transaction level.
- Work with the Back Office System Owner to define and prioritize the scope and sequence of next-generation Back Office development.
- Act as a key communication bridge between business users, the System Owner, and Engineering teams, ensuring business processes are accurately translated into implementable system requirements.
- Define functional requirements, process flows, acceptance criteria, dependencies, and implementation priorities.
- Manage project plans, milestones, dependencies, risks,



and delivery timelines from requirement definition through implementation and stabilization.

2.

Back Office

Migration & Stabilization - Support the migration of existing operational processes from legacy LMS consoles and other internal systems to the current Back Office platform.

- Analyze existing functions and determine migration scope, sequence, dependencies, and operational impact.
- Coordinate migration timelines across business and technology stakeholders.
- Track migration readiness, open issues, defects, and operational dependencies through stabilization.
- Ensure migrated processes are sufficiently documented and aligned with the intended business and control requirements.

3.

Access Matrix

Design & Maintenance - Design and maintain a structured Role-Based Access Control (RBAC) / Access Matrix for the Back Office platform.

- Define and maintain access permissions at appropriate levels, including: menu / screen access, function / button-level permissions, data access levels, transaction / action permissions, sensitive data masking, and audit logging requirements.
- Maintain mappings between organizational roles, system roles, permissions, accessible information, data sensitivity levels, and permitted transactions.
- Update the Access Matrix as organizational structures, responsibilities, system functions, and Compliance requirements evolve.
- Ensure access design appropriately reflects least-privilege, segregation-of-duties, data protection, and internal control requirements.

4.

Manages Access

Rule & Review Framework - Support the System Owner in designing rules governing which roles and permissions may be granted based on an individual's responsibilities.





- Maintain documentation supporting access approval and provisioning rules.
- Extract and reconcile actual system access against approved access structures.
- Identify unusual, excessive, inconsistent, or potentially inappropriate access and provide findings to the System Owner for review.
- Support Periodic Access Reviews, including preparation and reconciliation of access data and identification of exceptions.
- Work with department heads, Control Owners, and the System Owner to ensure identified access issues are appropriately reviewed and resolved.

5. Audit and Compliance Support - Support internal and external audits related to Back Office systems, access management, system changes, and operational controls.

- Collect, organize, reconcile, and validate supporting evidence for audit and control reviews.
- Prepare first drafts of audit explanations and supporting documentation for review by the System Owner / Control Owner.
- Maintain evidence related to areas such as: program and system changes, user access and permission changes, periodic access reviews, data access controls, transaction authorization, and relevant system and operational controls.
- Ensure evidence is traceable, consistent, and sufficiently documented before final review and submission.

Documentation & Process Governance - Maintain Back Office-related operational procedures, access policies, system requirements, and user documentation.

- Translate business operating procedures into documented Back Office requirements and system-supported workflows.
- Maintain documentation describing how key operational processes are implemented within the Back Office platform.
- Maintain user manuals covering key Back Office functions and usage.
- Ensure documentation remains current as business processes, organizational structures, permissions, and system functionality evolve.

Required Experience - 5+ years of relevant experience in Internal Project Management, Business Analysis, System Implementation, Back Office Operations, Access Governance, or similar roles.

📌 Internal Project Manager_Offroll_1 Year Contract_True Balance_Gurgaon (Gurugram)
🏢 True Credits
📍 Gurugram