- Process member additions, deletions, corrections, and other endorsement requests.
- Verify employee and dependent details including Name, DOB, DOJ, Relationship, Sum Insured, etc.
- Verify premium rates and calculations as per policy terms.
- Coordinate with insurers and TPAs for premium discrepancies, adjustments, and clarifications.
- Coordinate E-Card generation for newly added members and dependents.
- Share E-Cards with clients within defined TAT.
- Coordinate for corrected/revised E-Cards wherever required.
- Follow up on pending endorsements, E-Cards, corrections, and service requests.
- Handle client queries related to endorsements, member additions/deletions, E-Cards, and premiums.
- Upload member data and endorsement requests on insurer/TPA portals.
- Verify successful submission and status of uploaded requests.
- Coordinate for resolution of portal and technical issues.
- Maintain accurate and updated member and endorsement records.
- Coordinate with internal teams and department managers for smooth processing.
- Ensure all requests are completed accurately within the defined TAT.