INSIDE SALES

Position Title: Inside Sales – Team Manager

Location: Bangalore

Years of Experience: 10-14 yrs. of experience as a Tele-caller in the Healthcare Industry with

BD experience

Department: Sales & Marketing

Reporting to: Director – Inside Sales

Shift Details Night Shifts (calling US markets)

:

The Inside Sales person will focus on customer acquisition. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with Sales Team to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Roles and Responsibilities:

 Cold calling; making multiple outbound calls to potential clients

 Understanding client needs and offering solutions and support

 Researching potential leads from business directories, web searches, or digital resources

 Managing the day to day activities of the team from lead cutting to allocation

 Understanding and bringing up strategies for calling.

 Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.

 Creating and maintaining a list/database of prospect clients

 Good understanding of usage of LinkedIn Sales Navigator and Sales CRM, preferably Oracle

 Presenting and delivering information to potential clients

 Answering potential client questions and follow-up call questions

 Working with sales team when closing the sale

 Tracking weekly, monthly, and quarterly performance and sales metrics

 Building pipelines with channel partners and team members to close sales

 Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information

 Closing sales and working with clients through closing process

 Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information,



and developing accounts.

 Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.

 Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations

 Should have good re-searching skills

 Closes new accounts by answering the telephone, fax, and e-mail inquiries and verifying and entering information.

 Develops accounts by checking customers’ buying history, suggesting related and new items,

and explaining technical features.

 Maintains and improves quality results by following standards and recommending improved policies and procedures.

 Explores opportunities to add value to job accomplishments.

Skills required:

 Accuracy and attention to detail

 Intimate knowledge of presentation programs such as PowerPoint, Google Slides, Prezi and

Keynote, Adobe Acrobat, etc.

 Have a good eye for design and aesthetics to create well thought out presentations

 Excellent time management and organizational skills - Ability to work under pressure and handle a wide range of tasks and projects at the same time

 An understanding of the latest trends, styles, formats, templates, etc.. within the national and global corporate workplace

 Professional approach to time, costs and deadlines and strict adherence to decided deadlines

 Comfortable making cold calls and talking to new people all-day

 Excellent verbal and written communication skills; the ability to call,



connect and interact with potential customers

 Persuasive and goal-oriented

 Possesses an energetic, outgoing, and friendly demeanor

 Eager to expand the company with new sales, clients, and territories

 Self-motivated and self-directed

 Able to multitask, prioritize, and manage time efficiently

 In-depth understanding of company services and its position in the industry

 Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client

 Knowledge of sales process from initiation to close

 Ability to work independently or as an active member of a team

 Previous experience in an outbound call centre, inside sales experience, or related sales experience preferred

 Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

and CRM/Salesforce experience preferred

 Healthcare experience will be an advantage

Preference for Educational background:

 Diploma / Bachelor’s/Master’s degree with a concentration in marketing, promotions, advertising sales, or business administration

 3 to 5 years of industry sales experience preferred

 Familiarity with office software and phone systems

 Capabilities in being a part of Telemarketing teams. Largely should have outstanding communication skills.

 Great communication skills required – Mandatory considering they will be reaching out to

US prospects.

 Any Business Management course or Sales Management course will be an added advantage.

Preference of Professional background

 Preference will primarily be given to individuals with proven experience in Business Development departments of reputed IT/ITES companies. Healthcare experience in telesales will be a preference. Individuals with experiences companies like Access, AGS, HGS etc.; would be considered as a secondary preference. Knowledge about the Healthcare industry will be a added advantage.

📌 Inside Sales Manager (Bengaluru)
🏢 Etenico Technologies
📍 Bengaluru