Role & responsibilities

- Contact and follow up with leads generated through the company's e-commerce website, digital marketing campaigns, social media, marketplaces, and other channels.
- Understand customer requirements and recommend suitable products or solutions.
- Convert qualified leads into successful sales and maximize revenue.
- Maintain consistent follow-ups with potential customers through calls, WhatsApp, email, and other channels.
- Handle customer queries, objections, pricing discussions, and product-related concerns professionally.
- Ensure timely follow-up on new, pending, and previously contacted leads.
- Maintain accurate lead and customer information in the CRM/system.
- Track the complete sales cycle from lead generation to order confirmation.
- Achieve assigned daily, weekly, and monthly sales targets.
- Meet and improve individual KPIs such as:

- Number of calls made

- Leads contacted
- Follow-ups completed
- Lead-to-sale conversion rate

- Number/value of orders generated





- Revenue achieved
- Coordinate with the E-commerce, Marketing, Operations, and Customer Support teams to ensure smooth order processing and customer experience.
- Identify high-potential leads and prioritize them for faster conversion.
- Follow up on abandoned carts, incomplete orders, enquiries, and repeat purchase opportunities where applicable.
- Maintain a robust relationship with existing customers and identify opportunities for repeat sales and upselling/cross-selling.
- Provide regular updates and reports on lead status, sales performance, and target achievement to the reporting manager.
- Understand ongoing offers, promotions, product launches, and campaigns and communicate them effectively to customers.
- Continuously work on improving conversion rates and overall sales performance

Preferred candidate profile

📌 Inside Sales Executive (Bengaluru)
🏢 Royaloak Incorporation
📍 Bengaluru