- Handle inbound inquiries for gifting, rewards, and incentive projects.
- Manage customer inquiries through phone, email and chat.
- Make outbound calls and arrange client appointments.
- Coordinate with internal teams for order processing and timely delivery.
- Provide order status updates and resolve customer/order-related issues.
- Handle billing, invoicing and payment follow-ups.
- Prepare quotations and product presentations.
- Maintain and update customer records.
- Coordinate company participation in exhibitions and events.
- Prepare and maintain daily and weekly sales reports.
Requirements
- 2–5 years of experience in Sales Coordination / Inside Sales.
- B2B sales experience in Corporate Gifting, Rewards & Incentives is required.
- Excellent verbal and written communication skills.
- Good knowledge of MS Excel and PowerPoint.
- Solid customer-handling and coordination skills.
- Proactive, organized and comfortable working under pressure.