Job Summary The Inside Sales Executive is responsible for generating room and banquet business by proactively contacting potential clients, handling inbound and outbound sales enquiries, nurturing leads, and converting enquiries into confirmed bookings. Generate new business through outbound calls, emails, WhatsApp, and digital platforms. Handle inbound enquiries for guest rooms, banquets, weddings, conferences, and social events.

Responsibilities

- Qualify leads, understand client requirements, and recommend suitable hotel products and packages
- Follow up regularly with prospective clients to convert enquiries into confirmed bookings
- Achieve monthly sales and revenue targets for rooms and banquet business
- Promote banquet halls, meeting rooms, wedding venues, accommodation packages, and F&B; offerings
- Prepare and share quotations, proposals, and banquet event packages
- Coordinate site visits and property presentations for prospective clients
- Upsell additional hotel services, including accommodation, dining, d cor, and event packages
- Build and maintain strong relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses
- Ensure prompt response to customer enquiries and follow-ups
- Maintain accurate customer records and sales pipelines in the CRM system
- Encourage repeat business through regular customer engagement
- Coordinate with Reservations, Front Office, Banquet Operations, Kitchen,



and Finance teams to ensure seamless execution of bookings and events
- Ensure all booking details, contracts, and event requirements are communicated accurately to operational departments
- Maintain daily call reports, enquiry logs, conversion reports, and sales trackers
- Prepare daily, weekly, and monthly sales activity reports
- Update CRM with lead status, follow-up schedules, and booking confirmations
- Monitor competitor pricing and market trends and share insights with the Sales Manager

Qualifications

- Bachelors Degree in Hospitality, Business Administration, Marketing, or any related discipline
- 1-3 years of experience in Hotel Sales, Banquet Sales, Telecalling, Inside Sales, Customer Service, or Business Development
- Fresh graduates with excellent communication skills and a passion for hospitality sales may also apply

Skills

- Excellent verbal and written communication skills
- Strong telephone etiquette and persuasive selling skills
- Customer-focused and target-oriented approach
- Positive negotiation and relationship-building abilities
- Basic knowledge of hotel operations and banquet sales
- Proficiency in MS Office and CRM software
- Strong organizational and time-management skills
- Ability to work independently and as part of a team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Inside Sales Executive - Hotel & Banquet Sales (Gurugram)
🏢 Kaara Hotels u0026 Resorts
📍 Gurugram