Support compute and storage services in a hybrid cloud workplace.
- Actively monitor and manage the Infrastructure support queues using ServiceNow and JIRA.
- Leverage automation and orchestration, with a strong focus on infrastructure as code.
- Participate in the global patching process, working one Saturday every other month.
- Provide high-quality 3rd line technical support to IT and Platforms, often serving as the technical authority in upholding policies, processes, and principles.
- Provision or update virtualized compute and storage resources.
- Collaborate closely with the team and the business to enhance systems and elevate customer service.
- Resolve complex technical issues through effective troubleshooting and hands-on support for business-as-usual (BAU) operations.
- Contribute to continuous improvement initiatives, aligning with the goals of the Office of the CTO. This includes driving automation with an SRE mindset through practices like AI Ops and DevSecOps.