Mandatory Skills: 1 position [India] - Mid level exp Mandatory/preferred VMWare, ESXI

Mandatory Netbackup (NBU)

Mandatory Linux Administration

Preferred Windows Administration

Mandatory Nagios/ MON tools

Mandatory Data Center & Hardware Support

Mandatory Shell scripting

Preferred Opsgenie / PagerDuty

Preferred Octopus / Jenkins (configure & run pipeline)

Preferred AWS

Preferred Azure

Preferred Roles& Responsibilities: Administer enterprise systems including Linux/Windows servers, virtualization, storage, and backup platforms Implement OS hardening, patching, and vulnerability remediation

Support certificate, secrets renewal Monitor system health, availability, capacity, and performance across infrastructure platforms

Perform incident troubleshooting and root cause analysis for server, storage, backup, and access-related issues

Manage user access, permissions, groups, service accounts, and privileged access in alignment with security policies

Execute backup, restore, disaster recovery, and business continuity support activities as required

Maintain system inventory, configuration records, runbooks, SOPs, and operational documentation





Support change management activities including impact assessment, implementation planning, validation, and rollback readiness

Coordinate with application, network, security, database, and cloud teams to resolve infrastructure dependencies and service issues

Patching the systemsParticipate in on-call, shift handover, escalation, and production support activities to maintain service continuity

Support Expectations Provide reliable day-to-day operational support for production and non-production infrastructure environments.

Respond to incidents, service requests, alerts, and escalations within agreed SLA timelines.

Participate in shift-based support, on-call coverage, weekend maintenance, and planned production activities as required.

Ensure smooth shift handovers by sharing pending tasks, open incidents, risks, and key updates with the next support team.

Follow standard operating procedures, change management processes, access control policies, and security guidelines.

Proactively monitor systems and take preventive actions to reduce outages, performance issues, and recurring incidents.

📌 Infrastructure Engineer (Bangalore Urban)
🏢 NTT DATA North America
📍 Bangalore Urban