Key Responsibilities

End User Support & Device Management

- Configure, deploy, and maintain laptops/desktops for employees.
- Install and manage operating systems, applications, and security tools.
- Provide L1/L2 technical support for hardware, software, and access-related issues.
- Ensure timely resolution of user issues.
- Productive on O365 & allocation & licence management
- Laptop provisioning, configuration, and secure handover
- Email ID creation, access provisioning, and revocation
- Ensure effective security upgrades hardware/software installations and so on (Windows/MAC)
- Effective at troubleshooting laptop/desktop hardware & related parts

Network & Connectivity Management

- Manage and troubleshoot Wi-Fi, LAN, and bandwidth-related issues
- Configure and maintain network devices including routers, switches, and access points, firewall etc.
- Monitor network performance and ensure optimal uptime for end users

Security & Firewall Management

- Implement and manage firewall rules as per organisational requirements.
- Ensure endpoint security via antivirus and security configurations




- Support basic security controls aligned with IT and compliance policies.

Asset & Licence Management

- Maintain accurate inventory of IT assets (laptops, peripherals, network devices etc.)
- Track allocation, procurement, movement, and lifecycle of assets
- Manage software licenses, renewals, and compliance.
- Maintain a centralised IT asset register with:

- Allocation tracking
- Serial numbers / asset IDs

- Custodian details
- Asset Purchase history & lifecycle
- Perform periodic physical verification of assets
- Ensure proper handover/recovery during employee exit

Service Management

- Handle IT service requests and incidents via ticketing tools
- Ensure SLA adherence and high-quality user support
- Working exposure to Microsoft portal for security solutions, Office 365 license management & allocation
- Maintain documentation of issues, resolutions, and standard procedures
- Ensure endpoint protection (AV/EDR) across all systems

Vendor & OEM Coordination

Stakeholder Management

Infrastructure & Policy Support

📌 Information Technology Analyst (IT) (Noida)
🏢 Acquisory Consulting
📍 Noida