Own and manage the end-to-end Incident Management process in accordance with ITIL best practices.
Lead Major
Incident P1P2 response, coordination, communication, escalation, and resolution activities. Ensure rapid restoration of business-critical services with minimal operational impact. Monitor incident queues and ensure SLA compliance across support teams. Coordinate technical teams during incident investigations and service recovery efforts. Conduct incident triage, prioritization, and impact assessments.
Allocation
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📌 Incident Management Lead (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru
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