- Taking/Handling Inbound Customer calls, Outbound calls, Emails
- Listening to and understanding the customer’s requirements
- Provide product / service details & advantages to Customers
- Providing end to end solutions to the customer
- Asking the correct questions – probing and prompting the customer wherever
required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner.
- Contact : (phone hidden)
Pay: ₹20,000.00 per month
Benefits
- Provident Fund
Application Question(s):
- Are you located in Bengaluru preferably near Whitefield?
- How many languages can you speak fluently?