Role - Implementation Business Analyst

Experience - 2 to 3 Years

Location - Hyderabad

About the Role

We're hiring an Implementation Business Analyst with 2-3 years of experience to support the full product implementation lifecycle - from initial discovery conversations with stakeholders through to post-go-live support. This role sits at the intersection of business process understanding and software configuration, requiring someone who can listen carefully, ask the right questions, and translate real-world business workflows into how our system should be set up to serve the client.

Key Responsibilities

- Support and eventually lead discovery sessions with client stakeholders to understand their business processes, goals, and pain points
- Translate business requirements into system configurations, workflows, and implementation plans
- Assist in managing the end-to-end implementation lifecycle: discovery → configuration
- → testing → go-live → support
- Maintain detailed documentation of requirements, decisions, and configurations using ClickUp and Excel
- Act as a key point of contact for stakeholders during implementation, ensuring clear and proactive communication
- Provide hands-on support to clients post-implementation, troubleshooting and guiding software usage




- Help identify process gaps or inefficiencies in how the client currently operates and flag how the software can address them
- Stay organized across multiple concurrent implementations, tracking timelines and deliverables

What We're Looking For

- 2-3 years of experience in implementation, business analysis, client onboarding, or a similar client-facing analytical role
- Solid organizational skills - able to juggle multiple stakeholders/tasks without dropping details
- Proactive communicator - follows up, flags risks early, doesn't wait to be chased
- Good stakeholder management and active listening skills
- Ability to translate business processes into structured system logic, with support from senior team members on complex cases
- Strong working knowledge of Excel (formulas, pivot tables, data manipulation)
- Working knowledge of Power BI for reporting and dashboarding
- Hands-on JIRA/ClickUp experience for tracking tasks and issues
- Comfortable being client-facing and managing expectations diplomatically

Nice to Have

- Prior experience in SaaS/software implementation or client onboarding roles
- Basic understanding of APIs/integrations (to communicate technical constraints to non-technical stakeholders)

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Implementation Business Analyst (Madhapur)
🏢 DOWC Technologies- Fortis India
📍 Madhapur