We are looking for an energetic, responsible, and customer-focused Immersive Experience Manager to manage the day-to-day operations of our immersive experience centre.

The candidate will be responsible for ensuring smooth venue operations, maintaining an excellent visitor experience, managing the on-ground team, and coordinating with technical and support teams to ensure all immersive experiences and installations are operational.

Key Responsibilities

- Manage the overall day-to-day operations of the immersive experience centre.
- Supervise and coordinate front-desk, visitor experience, and support staff.
- Ensure immersive installations, interactive experiences, audio/video systems, and other equipment are operational.
- Coordinate with technical and support teams for troubleshooting and timely issue resolution.
- Monitor visitor flow, crowd management, and overall visitor experience.
- Ensure implementation of operational SOPs, safety procedures, and service standards.
- Manage staff schedules, attendance, shifts, and daily task allocation.
- Handle customer queries, complaints, and operational escalations professionally.
- Coordinate special visits, events, group bookings, corporate visits, and school visits.
- Maintain daily operational reports, visitor records, incident reports, and other documentation.
- Monitor cleanliness, presentation, equipment readiness, and overall centre standards.
- Identify operational issues and coordinate corrective actions.
- Ensure the centre is properly prepared before opening and closed according to SOPs after operations.




- Coordinate with management and provide regular updates on centre operations.

Requirements

- 2–5 years of experience in operations, hospitality, entertainment, experience centres, museums, exhibitions, retail, events, theme parks, or similar environments.
- Experience managing teams and day-to-day operations.
- Strong communication and interpersonal skills.
- Good customer-handling and problem-solving abilities.
- Strong organizational and coordination skills.
- Ability to work in a fast-paced, visitor-facing environment.
- Comfortable working in shifts, weekends, and holidays when required.
- Basic understanding of technology, electronic systems, or AV equipment will be an advantage.
- Proficiency in MS Office or Google Workspace and basic reporting.

Preferred Candidate Profile Candidates with experience in the following environments are encouraged to apply:

- Hospitality
- Retail
- Entertainment
- Museums
- Exhibitions
- Experience Centres
- Theme Parks
- Events
- Technology-enabled visitor attractions
- Customer experience centres

Key Skills Centre Operations | Team Management | Visitor Experience | Customer Service | Hospitality | Event Management | Crowd Management | Staff Management | Operations Management | Problem Solving | MS Office | Reporting | Technical Coordination

About the Role

This is an on-ground, visitor-facing role requiring strong ownership of the centre's daily operations. The selected candidate will work closely with management, technical teams, and support staff to ensure a smooth, secure, and engaging experience for every visitor.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Immersive Experience Manager (Noida)
🏢 Rwizen Technologies Private
📍 Noida