Hiring: ILD / NLD / Subsea Cabling NOC Engineer – L1

We are looking for a highly motivated NOC Engineer – L1 to support global backbone and subsea network operations in a 24/7 setting. The role involves real-time monitoring, incident handling, stakeholder coordination, and ensuring high availability of critical network infrastructure.

Key Responsibilities:

- Monitor NMS for Critical, Major, Service degradation alarms on SLTE (Submarine Line Terminal Equipment), DWDM, and Routers.
- Hands-on and troubleshooting experience in handling and resolving the DWDM alarms: LOF, LOS, LOM, ODU-AIS, OTU-BDI
- Familiar with optical power levels (dBm), Fibre Technology
- Experience with NMS tools: Ciena One Control, Huawei U2000, Junos Space, Cisco EPNM
- Familiarity with subsea SLTE/PFE alarms.
- Engage relevant stakeholder for the incidents that requires support and solution including various partners, consortiums CLS (Cable Landing Station) to verify power/cooling or perform a physical fibre loopback.
- Conduct health checks and verify network stability during/after incidents.
- Log all incidents and service requests in the ticketing system.
- Respond to alerts (performance, connectivity, outages) and take initial corrective actions.
- Send initial "Incident Acknowledgment" emails to customers (IPLC/Transit clients).
- Create Handover Report for every shift and update the next shift engineer about the last update (internal and customer status update)




- Escalate issues to Level 2/Level 3 engineers following SOPs.
- Maintain excellent verbal and written communication with internal teams and customers during incidents.
- Perform scheduled infrastructure checks and generate daily/weekly NOC reports.
- Update network documentation, logs, and inventory records.
- Support change management notification schedules with the customers and partners with timely updates and monitor the post-change status and stability.

Technical Skills:

- Knowledge of global backbone networks and subsea cable systems is must
- Understanding of MPLS, Ethernet technologies, and CLS architecture
- Skills equivalent to CCNP (Routing, Switching, Service Provider)
- Experience with ticketing systems and NMS tools (ManageEngine, SolarWinds)
- Familiarity with monitoring tools such as SolarWinds, PRTG, Nagios, or Zabbix
- Basic to intermediate knowledge of TCP/IP, routing & switching, DWDM, and fiber technologies

Professional Skills:

- Strong verbal and written communication skills
- Excellent phone and email etiquette
- Ability to strictly follow SOPs
- Strong documentation and incident-handling skills
- Comfortable working in a 24/7 shift environment

Education:

- Diploma or bachelor’s degree in IT, Computer Science, Networking, or equivalent experience

Pay Range:

4 LPA to 8 LPA

Immediate joiner is preferred.

Interested candidates, please share your CV at [email protected]

📌 ILD / NLD / Subsea Cabling NOC Engineer – (Chennai)
🏢 Henox IT and Datacenters Private
📍 Chennai