Role description

We are looking for an Identity & Access Management (IAM) Operations Engineer to join a 24/7 infrastructure services operations team responsible for incident management, problem investigation, operational support, and proactive maintenance. The role requires hands-on experience providing L2 Support for Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock environments and troubleshooting authentication and access-related issues involving SAML, OAuth, and OIDC technologies.

Key Responsibilities

- Provide technology operations support during assigned shifts in a 24/7 production environment.
- Support and administer Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock platforms at the L2 Support level based on operational requirements.
- Investigate, troubleshoot, and resolve incidents related to identity, authentication, and access management services.
- Analyze and resolve authentication issues involving SAML, OAuth, and OIDC integrations.
- Handle incident, problem, and change management activities in accordance with established operational processes.
- Document incidents, root cause analyses, resolutions, and operational activities following defined standards.
- Collaborate with cross-functional teams to address customer issues and maintain service availability.
- Perform proactive maintenance and operational checks to ensure system stability and high uptime.
- Adhere strictly to change control, escalation, and operational governance procedures.
- Engage with end users and stakeholders to ensure timely issue resolution and customer satisfaction.




- Participate in shift rotations, on-call schedules, weekend support, and holiday coverage as required.

Required Skills

Proficient

- ("Azure AD" OR "Entra ID" OR Okta OR SailPoint OR OIM OR ForgeRock), L2 SUPPORT

Intermediate

- ("SAML" AND ("OAuth" OR OIDC))

Experience
- 3+ years of experience working with at least one of the following IAM solutions: Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock.
- Experience providing operational and production support in enterprise IAM environments.
- Experience working within a 24/7 support or operations model.

Additional Requirements
- Strong troubleshooting and problem-resolution skills.
- Positive verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
- Willingness to work in rotational shifts, including nights, weekends, holidays, and on-call support.

Skills ("Azure AD" OR "Entra ID" OR Okta OR SailPoint OR OIM OR ForgeRock)

L2 support

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 IAM Operations EngineerSupport) (Chennai)
🏢 UST
📍 Chennai