About the Job

Job Title: Human Resources (HR) Manager / HR Generalist

Industry: Marketing / PR / Creative Agency

Location: Mumbai / Hybrid

Experience: 2–5 years (startup or agency experience preferred)

Role Overview The HR Manager will be responsible for managing people operations in a fast-paced, founder-led agency environment. This role requires robust people management skills, clear communication, speed, and the ability to balance empathy with business priorities.

Key Responsibilities

Hiring & Recruitment

- Manage end-to-end recruitment for agency roles including PR, social media, brand, strategy, sales, and operations.
- Coordinate with founders and managers on role requirements, budgets, and hiring timelines.
- Screen candidates, schedule interviews, manage offers, and oversee onboarding.
- Maintain recruitment trackers and hiring pipelines.

Onboarding & Documentation

- Ensure all offer letters, employment contracts, NDAs, and addendums are shared via formal email communication.
- Manage joining formalities, employee documentation, and record keeping.

Employee Relations

- Act as the first point of contact for employee queries, concerns, and clarifications.
- Ensure all communication remains professional, respectful,



and solution-oriented.
- Escalate issues to founders with proper context and documentation when required.

Policies & Compliance

- Draft, update, and implement HR policies including leave, attendance, probation, POSH, and exit policies.
- Ensure compliance with applicable labour laws such as the Shops & Establishment Act.
- Clearly differentiate between statutory requirements and company policies in all documentation.

Performance & Accountability

- Support founders and managers in defining role-wise KPIs.
- Track probation reviews, confirmations, warnings, and exits.
- Ensure performance-related discussions are documented appropriately.

Payroll & Attendance

- Maintain attendance records, leave tracking, and monthly payroll inputs.
- Coordinate salary processing and ensure timely payouts.
- Manage salary deductions, absences, and full and final settlements.

HR Operations & Culture

- Set up and manage basic HR systems suitable for a growing agency.
- Support a culture of accountability, ownership, and transparency.
- Balance employee well-being with business and performance requirements.

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