Duties: Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal • Provide support to employees across all stages of the employee lifecycle • Ensure requests are resolved in an appropriate and timely manner • Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base • Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues • Develop robust relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements • Provide input and insight for enhancement opportunities including tools, processes and policies Skills: Excellent communication and articulation skills