Role & responsibilities

- Manage HR tickets, service requests, and employee inquiries through workflow and ticketing systems.

- Maintain and update employee records while ensuring data accuracy and compliance with HR processes.

- Prepare and manage HR documentation such as employment contracts, certificates, letters, and employee correspondence.

- Provide first-level support and guidance to employees and managers on HR policies, procedures, and lifecycle activities.

- Ensure timely processing of HR transactions and monitor service delivery against defined SLAs.

- Coordinate with internal stakeholders, authorities, and external partners for employee-related matters.

- Handle escalations, resolve process issues, and track cases through to closure.

- Report and follow up on HR system incidents while supporting root cause analysis and corrective actions.

- Maintain process documentation, knowledge articles, SOPs, and FAQs.

- Support onboarding, employee lifecycle management, and other HR operational activities.

- Collaborate with cross-functional teams to improve HR service quality and employee experience.

- Train and support new team members on processes, systems, and service standards.

- Identify opportunities for process improvement, automation, and operational efficiency.

- Ensure adherence to data privacy, compliance, and organizational policies.





- Support additional HR Operations and Shared Services initiatives as assigned by management.

Preferred candidate profile

- Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.

- 2 to 5 years of experience in HR Operations, HR Shared Services, Employee Services, or HR Administration.

- Experience working with HR ticketing systems, workflow management tools, and HRMS platforms.

- Strong knowledge of employee lifecycle processes, HR documentation, and data management.

- Experience handling employee queries, case management, and stakeholder communication.

- Ability to work in a fast-paced, service-oriented setting while meeting deadlines and SLAs.

- Strong verbal and written communication skills in English.

- Excellent attention to detail, organizational skills, and problem-solving abilities.

- Customer-focused mindset with the ability to manage sensitive and confidential information.

- Experience with process documentation, knowledge management, and continuous improvement initiatives.

- Exposure to international HR operations, shared services, or global HR environments would be an advantage.

- Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.

- Knowledge of SAP HR, SuccessFactors, ServiceNow, Workday, or similar HR systems is preferred.

- Ability to work independently and collaborate effectively with global stakeholders.

📌 HR Operations (EAS) (Pune)
🏢 T-Systems ICT India
📍 Pune