Searching for a contractor role? HR Operations are a support function committed to delivering exceptional experiences to employees, partners, and stakeholders throughout the employee lifecycle.
We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!
Responsibilities
- Provide exceptional customer service for LinkedIn’s employees by answering frequently asked HR questions.
- Execute on HR Operations rhythm of the business activities and tasks.
- Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services.
- Meet established quality and resolution times for all assigned support tickets.
- Follow the established Tier 1 to Tier 2 escalation procedures to escalate issues and follow applicable escalation and bug tracking protocols.
- Ensure data and information is complete and accurate in multiple HR Tools
- Ensure LinkedIn remains compliant with all relevant federal, state, and local legal requirements.
- Complete data integrity audits to identify and prevent negative impacts to LinkedIn.
- Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective.
- Understand how to follow and promote adherence to processes and policies.
Basic Qualifications
•1+ year of customer service or similar business experience.
- Fluency in English
Preferred Qualifications
- Experience with Workday and ServiceNow or another ticketing system
- Experience in providing HR Services to any region
- Experience with HR data management
- Knowledge & experience using Microsoft SharePoint
- Basic knowledge of Excel formulas & functionalities
- Excellent communication skills
- Excellent problem solving and customer service skills.
Suggested Skills
- Customer Service
- Collaboration & Communication
- Time Management
- Critical thinking & attention to detail
- Prioritization
- Decision Making