HR Helpdesk Team Lead in Mumbai managing Tier 1 HR voice support operations, SLA delivery, escalations, MIS reporting, quality compliance, and team performance across HR queries related to payroll, advantages, policies, and employee data.
Required Candidate profile international US voice/HR operations experience with team handling, SLA management, and HR helpdesk expertise. Skilled in ServiceNow, HR systems, reporting, stakeholder management and 24x7 operations
📌 HR Helpdesk Team Lead (Bengaluru)
🏢 Gratitude India
📍 Bengaluru
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