osition

Housekeeping Supervisor

Department

Housekeeping

Reports To

Assistant Executive Housekeeper / Executive Housekeeper

Job Purpose To supervise and coordinate the daily housekeeping operations, ensuring that guest rooms, public areas, back-of-house areas, and other assigned areas are maintained to the hotel’s standards of cleanliness, hygiene, presentation, and service.

Key Responsibilities

- Supervise and guide Room Attendants, Housemen, Public Area Attendants, and other housekeeping staff.
- Allocate daily duties and work assignments based on occupancy and operational requirements.
- Inspect guest rooms, corridors, public areas, and service areas to ensure cleanliness and proper presentation.
- Ensure guest rooms are cleaned and released within the required turnaround time.
- Monitor housekeeping standards and take corrective action wherever required.
- Conduct regular room inspections and report maintenance defects to the Engineering Department.
- Coordinate with Front Office regarding room status, VIP rooms, early arrivals, departures, and special requests.
- Handle guest requests and complaints related to housekeeping services promptly and professionally.
- Ensure proper use and control of cleaning chemicals, equipment, linen, amenities, and other housekeeping supplies.
- Monitor linen collection, distribution, storage, and usage.
- Ensure adherence to hotel hygiene, safety, fire, and sanitation standards.
- Train and coach housekeeping staff on cleaning procedures, grooming, guest service, and safety practices.
- Maintain housekeeping records, checklists, inspection reports, and daily activity reports.
- Monitor staff attendance, grooming, punctuality, and discipline.
- Ensure Lost & Found procedures are followed correctly and all items are properly recorded and handed over.




- Conduct regular checks of housekeeping equipment and report damages or requirements.
- Assist in conducting inventory of linen, amenities, chemicals, and operating supplies.
- Ensure proper cleaning and maintenance of guest floors, public areas, back-of-house areas, and other assigned locations.
- Support the Executive Housekeeper in maintaining departmental standards and achieving guest satisfaction.
- Ensure environmentally responsible practices in the use of water, electricity, chemicals, and other resources.

Key Skills & Competencies
- Good knowledge of hotel housekeeping operations.
- Strong supervisory and leadership skills.
- Positive communication and interpersonal skills.
- Excellent attention to detail.
- Guest-service oriented attitude.
- Ability to manage staff and prioritize work during busy operations.
- Knowledge of cleaning chemicals, equipment, and housekeeping procedures.
- Good coordination with Front Office, Engineering, Laundry, and other departments.
- Ability to handle guest complaints professionally.
- Good knowledge of hygiene, sanitation, and workplace safety.

Qualification & Experience
- Diploma/Degree in Hotel Management or equivalent qualification.
- 2–4 years of relevant experience in hotel housekeeping, preferably in a reputed 4/5-star hotel.
- Previous experience in a supervisory role will be preferred.
- Knowledge of hotel PMS/housekeeping systems will be an advantage.

Personal Attributes
- Well-groomed and professionally presented.
- Responsible and disciplined.
- Positive and approachable personality.
- Team player with a service-oriented mindset.
- Ability to work under pressure and flexible working hours.
- Strong commitment to cleanliness, quality, and guest satisfaction.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Housekeeping Supervisor (Aakkulam)
🏢 Gokulam Grand Trivandrum
📍 Aakkulam