- Manage day-to-day housekeeping operations across assigned stores and facilities.
- Ensure cleanliness, hygiene, and upkeep of all locations as per company standards.
- Conduct regular site visits and monitor housekeeping service quality.
- Ensure proper cleaning of floors, washrooms, common areas, and other designated spaces.
- Identify operational gaps and implement corrective actions.
B. Manpower Management
- Manage housekeeping staff and ensure proper manpower deployment across locations.
- Monitor attendance, productivity, and staff performance.
- Coordinate with supervisors and housekeeping teams to ensure smooth operations.
- Plan manpower requirements based on business needs and site volume.
- Address absenteeism, attrition, and manpower shortages.
C. Vendor Management
- Manage housekeeping vendors and ensure adherence to agreed service levels.
- Monitor vendor performance and ensure timely resolution of operational issues.
- Coordinate with vendors for manpower deployment, replacements, and service quality.
- Track vendor performance, compliance, and operational deliverables.
- Escalate recurring vendor issues to the relevant stakeholders.
D. Quality & Compliance
- Ensure housekeeping operations follow company hygiene and safety standards.
- Conduct regular audits and share observations with stakeholders.
- Maintain housekeeping checklists, inspection reports, and other operational records.
- Ensure proper usage and availability of cleaning materials and equipment.
- Drive corrective actions for audit findings and service gaps.