Portico Service Apartments | Kozhikode, Kerala

Portico Service Apartments, a professionally managed serviced apartment property in Kozhikode, is looking for an experienced and responsible Receptionist / Front Office Manager to oversee our front office operations and ensure a smooth experience for our guests.

Key Responsibilities

- Manage the day-to-day operations of the front office and reception.
- Handle guest check-ins, check-outs, enquiries and requests.
- Supervise and coordinate front office and reception staff.
- Manage reservations and room availability across booking platforms.
- Coordinate bookings from Airbnb, Booking.com, MakeMyTrip and direct enquiries.
- Handle guest communication before, during and after their stay.
- Maintain accurate guest records, payments and documentation.
- Coordinate with housekeeping and maintenance teams to ensure apartments are ready for guests.
- Monitor room availability, extensions, cancellations and early check-outs.
- Handle guest complaints and resolve issues professionally.
- Coordinate with corporate clients, travel agents and other booking partners when required.
- Ensure proper collection and verification of guest ID documents.
- Monitor daily front office operations and prepare necessary reports.




- Maintain Portico's service standards and ensure the reception area and guest-facing operations are well managed.

Requirements
- Previous experience in front office, hotel, serviced apartment or hospitality operations.
- Good communication and interpersonal skills.
- Ability to manage a team and handle day-to-day operational responsibilities.
- Comfortable using computers and online booking platforms.
- Basic knowledge of MS Office / Google Workspace.
- Ability to handle guests professionally, including during difficult situations.
- Good organisational and problem-solving skills.
- Fluency in English and Malayalam is required. Hindi or other languages will be an advantage.
- Candidates with experience in Airbnb, Booking.com, MakeMyTrip or hotel PMS systems will be preferred.

What We’re Looking For Someone who is responsible, organised and guest-focused, and can independently manage the front office while coordinating with the rest of the operations team.

Location: Kozhikode, Kerala

Employment Type: Full time

Experience: Prior hospitality/front office experience preferred

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Hotel Receptionist (Kozhikode)
🏢 Portico Property Management
📍 Kozhikode