KEY RESPONSIBILITIES

1. Home Visit Operations

- Manage the complete day-to-day operations of physiotherapy home visits.
- Allocate patients to physiotherapists based on location, availability, expertise and patient requirements.
- Prepare and monitor daily home-visit schedules.
- Monitor punctuality, attendance, cancellations and missed visits.
- Ensure all scheduled visits are completed smoothly.
- Handle last-minute changes, replacements and emergency coordination.

2. Physiotherapist Management

- Recruit, onboard and coordinate home-visit physiotherapists with HR Manager.
- Maintain a database of active physiotherapists and their serviceable areas.
- Monitor individual therapist performance and productivity.
- Track number of visits, patient retention, cancellations and revenue generated.
- Conduct regular performance reviews.
- Identify training requirements and arrange clinical/operational training.
- Address staff-related issues and escalate serious matters to management.

3. Patient Management

- Coordinate new patient enquiries and convert enquiries into home-visit appointments.
- Understand patient requirements and assign an appropriate physiotherapist.
- Maintain regular communication with patients and attendants.
- Follow up with patients regarding continuation of treatment/packages.
- Handle complaints and resolve service-related issues professionally.
- Collect patient feedback and reviews.
- Ensure patients receive timely updates regarding appointments and therapist availability.

4. Clinical & Service Quality

- Ensure physiotherapists maintain proper assessment and treatment records.
- Monitor treatment progress and ensure regular progress updates are submitted.
- Ensure proper communication between physiotherapists, doctors and the clinic.
- Ensure special attention is given to elderly, post-operative, neurological and mobility-restricted patients.

5. Revenue & Business Development

- Take responsibility for achieving monthly home-visit revenue targets.




- Generate new home-visit leads through patient follow-ups, existing clinic patients and referrals.
- Develop relationships with doctors, hospitals, societies, corporates and other referral sources.
- Promote home physiotherapy packages and long-term treatment plans.
- Track enquiries, conversions, active patients and repeat visits.
- Identify new areas for expansion of home-visit services.

6. Reporting & Documentation Maintain daily/weekly/monthly reports including:

- Recent home-visit enquiries
- Enquiries converted
- Active patients
- Total visits completed
- Cancelled/missed visits
- Physiotherapist-wise visit count
- Revenue generated
- Outstanding payments
- Patient feedback
- Complaints and resolutions
- Package sales and renewals
- Referral sources
- Therapist performance

7. Payment & Collection Coordination

- Ensure timely collection of home-visit payments.
- Follow up on pending payments and outstanding invoices.
- Maintain proper records of patient payments.
- Coordinate with clinic for billing and reconciliation.

8. Customer Relationship Management

- Maintain strong relationships with patients and their families.
- Conduct regular follow-up calls for long-term patients.
- Encourage package renewals and continuation of treatment where clinically appropriate.
- Ensure a premium and professional patient experience.
- Develop systems for collecting Google reviews and patient testimonials.

9. Administrative Role · Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly

· Implement and monitor programs as directed by management, and see the programs through to completion

· Generate memos, emails and reports when appropriate

· Maintain office supplies by checking inventory and order items

· Answer phone calls, greet visitors, and sort incoming or outgoing mail.

· Manage calendars, book appointments, and coordinate team meetings or events.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Home Visit Coordinator (Mulund West)
🏢 Orthocare Physiotherapy Centre
📍 Mulund West