Home Care Patient Experience (Mumbai)

Home Care Patient Experience (Mumbai)

24 Sep
|
Sir Hn Reliance Foundation Hospital
|
Mumbai

24 Sep

Sir Hn Reliance Foundation Hospital

Mumbai

Roles &

Responsibilities Patient Experience Executive

- Manage patient experience and ensure smooth delivery of Hospital Home services.

- Coordinate patient appointments, registration, billing and queries.

- Handle patient counselling, service enquiries and provide accurate information.

- Coordinate with clinical and non-clinical teams for seamless patient services.

- Follow up on appointments, cancellations, reports and invoices through calls/SMS/email.

- Ensure accurate billing, payment collection and documentation.

- Maintain patient confidentiality and adhere to hospital policies, JCI/NABH and quality standards.

- Maintain proper communication, grooming and skilled service standards.

- Support patient satisfaction, lead generation and health awareness activities.

- Work in rotational shifts, including weekends/holidays as per operational requirements.

📌 Home Care Patient Experience (Mumbai)
🏢 Sir Hn Reliance Foundation Hospital
📍 Mumbai

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