Hello Jobseekers,

Great Opportunity for Experienced candidates to become a part of MNC BPO

Hiring for Telecom Process (Technical and Customer Support)

Contact

HR - Mona

Whatsapp - (phone hidden) / (phone hidden)

Job Title

Telecom Voice and Chat Process Executive

Job Purpose To provide efficient customer support through inbound/outbound voice calls and chat platforms, ensuring high-quality service delivery and customer satisfaction in the telecom domain.

Key Responsibilities

- Customer Interaction: Handle customer queries via voice calls and chat support with professionalism and empathy.
- Issue Resolution: Troubleshoot telecom-related issues including billing, network, and service requests.
- Process Adherence: Follow standard operating procedures (SOPs) and compliance guidelines.
- Escalation Management: Identify complex issues and escalate to higher support levels when necessary.
- Documentation: Maintain accurate records of customer interactions in CRM tools.
- Service Quality: Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Team Collaboration: Work closely with peers and supervisors to improve process efficiency.

Requirements
- Education:



Minimum qualification Graduate (any stream).
- Experience: 1–2 years in telecom or customer support preferred.

- Skills
- Excellent verbal and written communication skills in English (regional language proficiency is a plus).
- Solid problem-solving and analytical ability.
- Familiarity with telecom services and CRM tools.
- Ability to multitask and work under pressure.

Compensation & Benefits
- Voice Process: 28,000 take-home, 33,000 CTC
- TSR Chat Process: 26,000 take-home, 30,000 CTC
- CSR Chat Process: 25,000 take-home, 29,000 CTC
- Quarterly Bonus: 4,000 for all processes
- Incentives: Attractive performance-based incentives
- Transport: 2-way cab facility provided
- Work Schedule: 5 days working, 2 days rotational off

Desired Attributes
- Customer Centricity: Passion for delivering outstanding customer experiences.
- Location: Whitefield
- Adaptability: Flexibility to work in rotational shifts.
- Professionalism: Positive attitude, patience, and resilience.

Thanks and Regards,

Mona M

(phone hidden)

(Whatsapp your cv or resume to schedule your interview asap)

📌 Hiring For Telecom | Voice & Chat | Sal: up To 4LPA (Bengaluru)
🏢 SWASTIK STEPSTONE CAREERS
📍 Bengaluru