Greetings from KVC CONSULTANTS LTD.

We are hiring right now for------ International Technical Support- GAMING PROCESS

Location :- Hyderabad

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Eligible:-Graduates with Minimum 1 Year of experience in International Voice Gaming process

- Salary:- Rs 6 LPA for 1 year experience candidates
- 5 days working / Both way Cabs available
- Rotational Shifts
- Incentives /Performance Bonus

Roles and Responsibilities ---
- Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
- Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
- Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and skilled service.
- Problem Diagnosis:



Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
- Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
- Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Gaming @ City applied with resume

Tanushka - 93105 50952

Tanushka - 93105 50952

Divya - 93064 69181

Aritri- (phone hidden)

Bilkis-(phone hidden)

Sahera-(phone hidden)

Zikra-(phone hidden)

Afeefa-93477129220

Daksha-(phone hidden)

Rakshita - (phone hidden)

📌 Hiring For Gaming Support Associate @ Hyderabad
🏢 KVC Consultants
📍 Hyderabad