Lead Tier 1 HR Helpdesk voice operations, manage HR teams, escalations, staffing and performance. Drive SLAs, FCR, quality and compliance, oversee HR queries, ServiceNow cases, MIS reporting, stakeholder governance and continuous process improvement.
Required Candidate profile
Graduate with 6–10 years in international voice, including US voice, plus 2+ years team handling. HR Helpdesk/Operations experience with ServiceNow, HRIS, SLAs, MIS, Excel & HR stakeholder management.
📌 Helpdesk Lead (Bengaluru)
🏢 Gratitude India
📍 Bengaluru
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