- Manage the helpdesk/front desk operations for residential apartments or gated communities.
- Attend and respond to residents' queries, complaints, and service requests professionally.
- Register and track complaints/tickets and ensure timely resolution and closure.
- Coordinate with Technical, Housekeeping, Security, and Maintenance teams for service requirements.
- Maintain daily complaint registers, service records, and reports.
- Follow up with concerned departments until the issue is resolved.
- Communicate important updates, notices, and facility-related information to residents.
- Handle visitor, resident, vendor, and service-related coordination as required.
- Monitor pending complaints and escalate unresolved issues to the Facility Manager.
- Maintain good customer service and qualified communication with residents.
- Support the Facility Manager in daily administrative and operational activities.
- Maintain proper records of move-in/move-out, visitor entries, service requests, and other community activities, as applicable.
- Ensure a positive resident experience through prompt and courteous service

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Helpdesk Executive (Hyderabad)
🏢 Go integra Facility Management
📍 Hyderabad