Skills & Qualifications :

Technical Background & Aptitude (Must-Have) :

- Database Proficiency : Hands-on experience writing and executing database queries (SQL or NoSQL) to query user records, transactional states, and system configurations.
- Log Script & Scripting Knowledge : Demonstrated ability to read, search, and analyze user log scripts, application log traces (e.g., CloudWatch, Datadog, ELK/Kibana, or Logcat), and basic JSON/XML payloads to pinpoint errors.
- Technical Troubleshooting : Methodical mindset for isolating root causes across app front-ends, APIs, and database back-ends.

Experience & Domain Knowledge :

- 3 years in a Technical Support, Customer Support, or L2 Support Engineer role for a software, SaaS, or mobile app product.
- Experience working with support queue tools (Jira, Zendesk, Zoho, or similar).
- Comfort navigating mobile/web architectures, user authentication flows (OAuth, JWT, session tokens), and API response codes.

📌 Helfie - Technical Support Engineer (India)
🏢 Helfie
📍 India