Role & responsibilities

- Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
- Understand if the patient has any additional requirements medications, labs, dietitian, physiotherapists etc.
- To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
- Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
- To smartly handle patient queries and provide responses from pre-defined FAQs.
- Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
- Develop and implement individualized care plans that address the unique needs of high- risk patients.
- Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.
- Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
- Provide wellness,



lifestyle and diet tips wherever deemed necessary
- Proactively identify if the patient is showing any symptoms or deviation from his care path
- To collaboratively work with the Program Manager in identifying recent trends, and new insights and effectively managing patient compliance

- Skills:
- Excellent knowledge and interpretation of medical conditions and medical terminologies
- Effective Patient medical history-taking skill
- Coaching the patient to be compliant with different medical parameters
- Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
- Active Listening skills, being compassionate with the patients
- Passionate about the role and have patient care as a priority
- A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude
- Handling complaints and resolving grievances and conflicts that the patients might have
- Entering, transcribing, recording, storing, or maintaining information in written or electronic form

Collaboration is key; should be a team player and can bridge the gap across all departments.

Preferred candidate profile

Teleconsultation, Health Care Coach, Dietitian & Nutrition

📌 Health Care Coach - Dietitian & Nutrition (Mumbai)
🏢 Heaps Health Solutions India
📍 Mumbai