About the Role:

We are looking for a Head of Operations to own and lead day-to-day operational excellence across all hospitals and services. The ideal candidate has 5+ years of experience and must have led operations in an early-stage startup or a healthcare setup.

Key Responsibilities:

1. Hospital Operations:

- Manage day-to-day operations across all hospitals by leading clinic managers
- Oversee operations of vet home visits including dispatch schedules, travel challenges, equipment & medicine availability, and inventory planning
- Lead inpatient (IPD) operational management across hospitals

1. Customer Experience & Process Control:

- Ensure smooth customer experience through accurate billings, timely health updates, shift scheduling, and clinic inventory management
- Take ownership of clinic P&L;
- Build and optimise operational processes for high reliability and consistency

1. Data, Reporting & Decision Support:

- Prepare, track, and share timely & accurate clinic-level data with relevant teams
- Enable analytics and qualitative decision-making through structured reporting and parameters

1. SOP Creation & Compliance

- Create, implement & improve SOPs across clinics covering treatments, billings, reporting, customer communication, procurement, housekeeping, asset management, and data management




- Monitor execution and ensure adherence to all SOPs across hospitals and home visits

1. Resource & Inventory Management

- Plan staffing & resource allocation across clinics and home visits for smooth functioning
- Ensure optimum stock of medicines, consumables, and equipment at all sites

Preferred Background: Candidates with experience in hospitals, retail outlets, hospitality, or service-based industries About the Company:Dr Doodley is a Bengaluru-based, high-growth pet healthcare company redefining the standards of veterinary care in India through an integrated and technology-enabled approach. Established in 2023, the company operates a hybrid care model, combining on-demand, at-home veterinary services with 7 multispecialty pet hospitals across Bangalore, delivering comprehensive care 24/7, ensuring seamless and accessible care for pet parents.

Dr Doodley has demonstrated significant scale and impact, having served over 30,000 pets and conducted 1,000+ surgical procedures, supported by a growing network of veterinary professionals and clinical infrastructure.

With a transparent vision to build India’s most trusted and comprehensive pet healthcare platform, Dr. Doodley is focused on expanding its hospital network, strengthening clinical excellence, and delivering a consistently high-quality, compassionate experience for pet parents.

📌 Head Operations (Bengaluru)
🏢 People Fraction
📍 Bengaluru