34579 - Head of Operations - Gurgaon

Industry : Interior Design / Interior Fit-Out / Workplace Solutions

Experience : 10+ Years

Location : Gurgaon

Employment Type : Full-Time

About the Role

We are looking for an experienced and results-driven Head of Operations to lead and manage end-to-end operations for our interior and fit-out business. The ideal candidate should have 10+ years of relevant experience in the interior industry and strong exposure to working with Integrated Project/Property/Corporate clients (IPC)

and large organizations.

Key Responsibilities

- Lead and manage end-to-end operations across multiple interior projects.
- Drive project execution, operational efficiency, quality, timelines, and profitability.
- Manage project teams, contractors, vendors, consultants, and other stakeholders.
- Ensure projects are delivered within agreed time, cost, quality, and safety parameters.
- Establish and monitor operational processes, SOPs, and performance standards.
- Manage resource planning and allocation across projects.
- Coordinate with clients and senior stakeholders to ensure smooth project execution.
- Monitor project progress, identify risks, and implement corrective actions.
- Oversee procurement, vendor management, manpower planning, and site operations.
- Track project budgets, margins, productivity, and operational KPIs.
- Resolve escalations and operational challenges effectively.




- Build and maintain robust relationships with key clients and business partners.
- Ensure compliance with company policies, statutory requirements, and safety standards.
- Provide regular MIS and operational reports to senior management.

Candidate Profile

- 10+ years of experience in the interior design, interior fit-out, workplace, or related industry.
- Strong experience in operations leadership and project execution.
- Prior experience working with IPC / integrated facility management/real-estate/corporate clients are highly preferred.
- Experience with organizations such as Cushman & Wakefield, JLL, CBRE, Knight

Frank, Wakefit, or similar companies will be an advantage.
- Strong understanding of commercial interiors, fit-outs, project management, and site

operations.
- Proven experience managing large teams and multiple projects simultaneously.
- Strong commercial, negotiation, vendor-management, and client-management skills.
- Excellent leadership, communication, decision-making, and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.

Key Competencies

- Operations & Project Management
- Commercial & Cost Management
- Client Relationship Management
- Vendor & Contractor Management
- Team Leadership
- Resource Planning
- Quality & Process Management
- Risk & Escalation Management
- Business & Operational Strategy

📌 Head of Operations (Gurugram)
🏢 Zigsaw
📍 Gurugram