We’re looking for someone to own and elevate the entire customer (pet parent) experience across hospitals and vet home visits.
This role blends healthcare + hospitality and requires a strong service mindset.
Key Responsibilities
1. Customer Experience Ownership
- Manage end-to-end pet parent journey (OPD, IPD, home visits)
- Act as the bridge between doctors & customers
- Ensure consistent, high-quality experience
1. Team Hiring & Training
- Hire and lead customer experience teams across clinics
- Train teams on communication, empathy & service standards
- Drive feedback collection (calls, WhatsApp, etc.)
- Implement improvements based on insights
1. Process & SOPs
- Build and standardize customer experience processes
- Ensure consistency across all clinics
1. Cross-functional Coordination
- Work closely with doctors & operations teams
- Act as the voice of the customer internally
Ideal Candidate 7+ years in customer experience / guest relations
Background in 5-star hospitality / premium service brands preferred
Solid in team building, training & service excellence
High empathy, communication & problem-solving skills
About the Company
Dr Doodley is a Bengaluru-based, high-growth pet healthcare company redefining the standards of veterinary care in India through an integrated and technology-enabled approach. Established in 2023, the company operates a hybrid care model, combining on-demand, at-home veterinary services with 7 multispecialty pet hospitals across Bangalore, delivering comprehensive care 24/7, ensuring seamless and accessible care for pet parents.
Dr Doodley has demonstrated significant scale and impact, having served over 30,000 pets and conducted 1,000+ surgical procedures, supported by a growing network of veterinary professionals and clinical infrastructure.
With a clear vision to build India’s most trusted and comprehensive pet healthcare platform, Dr. Doodley is focused on expanding its hospital network, strengthening clinical excellence, and delivering a consistently high-quality, compassionate experience for pet parents.
📌 Head - Customer Experience/ Relationship Manager (Bengaluru)
🏢 People Fraction
📍 Bengaluru
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