Company Description AURUM Fitness is a premium wellness and performance company that elevates the fitness experience through luxury, personalization, and results-driven coaching. The company offers world-class gym facilities, personal training, nutrition guidance, and rehabilitation services for individuals seeking a higher standard of health and performance. With distinct Elite, Luxury, and Ultra Luxury segments, AURUM delivers tailored wellness programs aligned with varied lifestyles and transformation goals.

Team members join a culture where fitness is treated as a refined lifestyle grounded in discipline, longevity, and excellence. Working at AURUM means contributing to a service environment focused on exceptional client care and measurable results.

Role Description The Gym Membership Coordinator is a full-time, on-site role based in Bengaluru, responsible for managing the end-to-end member experience from initial inquiry through ongoing engagement. Daily tasks include welcoming prospective and current members, conducting facility tours, explaining membership options, and supporting enrollment and renewal processes. The role involves maintaining accurate membership records, handling administrative tasks such as contract documentation and payment tracking, and coordinating with training, nutrition, and rehabilitation teams to ensure seamless member service.

The Gym Membership





Coordinator responds to member questions, addresses concerns, and proactively supports retention through check-ins, feedback collection, and personalized follow-up. The position also supports sales campaigns, member events, and promotional activities that strengthen community and drive membership growth.

Qualifications

- Solid Communication skills, including clear spoken and written interaction with diverse members and internal teams.
- Demonstrated Customer Service and client relationship abilities, with a focus on hospitality and member satisfaction.
- Proficiency in Administrative Assistance tasks, such as data entry, record keeping, scheduling, and basic documentation.
- Experience in Sales activities, including lead follow-up, membership consultations, and closing enrollments or renewals.
- Exposure to Event Management for organizing member workshops, community events, or in-club activations.
- Comfort using membership management software or CRM tools; basic proficiency with MS Office or similar applications.
- Ability to work on-site in Bengaluru, manage multiple tasks, and collaborate effectively in a fast-paced environment.
- Prior experience in fitness, wellness, hospitality, or customer-facing roles is preferred.
- Relevant education in business, hospitality, sports management, or a related field is beneficial.

📌 Gym Membership Coordinator (Bengaluru)
🏢 Aurum Fitness
📍 Bengaluru