Company Description The Finch is a vibrant, versatile venue in Powai, Mumbai, designed to bring back old-school nostalgia in a contemporary setting. It offers an artistic environment that encourages friendly conversations and uplifting social experiences. Guests enjoy a combination of live rhythms, carefully crafted brews, and global cuisines that elevate every visit.
The Finch focuses on creating memorable dining and entertainment moments, one song, one drink, and one flavor at a time. Team members join a hospitality culture that values creativity, warmth, and exceptional guest experiences.
We are looking for a Guest Relations Executive (GRE) who is passionate about hospitality, guest engagement and delivering exceptional customer experiences.
As the face of the outlet, you will be responsible for creating a warm first impression, ensuring smooth guest experiences throughout their visit, and building relationships that encourage repeat visits and recommendations.
? Key Responsibilities
- Welcome and engage guests with a warm, professional and courteous approach.
- Manage reception, reservations, waitlists, table allocation and seating flow, especially during peak hours.
- Coordinate closely with the service, hostess and bar teams to ensure smooth operations.
- Maintain an attentive floor presence and proactively understand guest needs.
- Handle guest queries, special requests and complaints professionally and ensure timely resolution.
- Drive guest feedback and encourage online reviews across platforms such as Zomato, Swiggy and Google.
- Build strong relationships with repeat and corporate guests and maintain guest preferences/details.
- Support corporate bookings, group reservations and party enquiries.
- Coordinate special occasions such as birthdays, anniversaries and celebrations, ensuring personalised guest experiences.
- Ensure reception, entrance and other guest-facing areas remain clean, presentable and aligned with brand standards.
- Follow grooming, service and Guest Relations SOPs consistently.
? What We’re Looking For
- 1–3 years of experience in Guest Relations, Front Office, Front-of-House or Hospitality Service.
- Experience in a premium casual-dining, restaurant or resto-bar environment will be preferred.
- Warm, confident and customer-focused personality.
- Excellent communication skills in English and Hindi.
- Robust interpersonal, problem-solving and conflict-resolution skills.
- Ability to remain calm, composed and gracious in a fast-paced environment.
- Comfortable using reservation/POS systems and basic digital tools.
- Well-groomed, presentable and professional.
- Flexible to work evenings, weekends and public holidays.
? Key Success Measures
Guest satisfaction | Online Reviews | Reservation & Seating Accuracy | Complaint Resolution | Repeat Guest Engagement | Corporate & Group Bookings
If you are someone who genuinely enjoys interacting with people and takes pride in creating memorable guest experiences, we’d love to hear from you!
? Interested candidates can share their CV at
[email protected] / (phone hidden)
📌 Guest Relations Executive (Mumbai)
🏢 The Finch
📍 Mumbai