– Real Estate GRE

Position: Guest Relations Executive (GRE)

Industry: Real Estate / Property Development

Location: Thane, Maharashtra

Department: Sales / Customer Experience

Experience: 1–4 years

Employment Type: Full-time

About the Role

We are looking for a confident, well-groomed and customer-focused Guest Relations Executive (GRE) to join our real estate team in Thane.

The GRE will be responsible for welcoming and assisting prospective customers visiting the sales gallery/site, ensuring a premium customer experience, coordinating with the sales team and supporting the overall customer journey from arrival to departure.

Key Responsibilities

- Welcome and greet customers, channel partners and other visitors professionally.
- Manage customer registration and visitor records at the sales gallery/site.
- Understand customer requirements and coordinate with the sales team for appropriate assistance.
- Coordinate site visits, property presentations and customer meetings.
- Provide basic information about the project, amenities, location and facilities.
- Ensure a smooth and comfortable experience for customers during their visit.
- Coordinate with Sales, CRM, Security, Housekeeping and other internal teams.
- Handle customer queries professionally and escalate issues when required.
- Maintain daily visitor and lead records and provide relevant reports to the management.
- Follow up with the sales team regarding customer visits and enquiries.
- Ensure the reception, lobby and customer interaction areas maintain a premium and welcoming appearance.
- Support events, launches,



customer engagement activities and promotional events.
- Maintain high standards of etiquette, communication and customer service.

Candidate Profile
- Graduate in any discipline; hospitality, aviation, hotel management or related qualifications are an advantage.
- 1–3 years of experience in real estate, hospitality, luxury retail, front office, customer service or premium residential projects.
- Excellent verbal communication and interpersonal skills.
- Pleasant personality with a professional and well-groomed appearance.
- Strong customer-handling and coordination skills.
- Comfortable interacting with high-value/premium customers.
- Good knowledge of English and Hindi; Marathi would be an advantage.
- Basic knowledge of MS Office and CRM systems.
- Ability to work in a rapid-paced, customer-facing environment.
- Candidates should be willing to work weekends and public holidays as per business requirements.

Key Competencies
- Customer service orientation
- Communication skills
- Professional etiquette
- Relationship management
- Coordination and teamwork
- Attention to detail
- Positive and approachable personality
- Problem-solving ability

What We Offer
- Market-competitive salary and incentives, depending on experience.
- Opportunity to work with a growing real estate organization.
- Exposure to premium residential real estate and customer experience.
- Career growth opportunities within Sales, Customer Experience and CRM functions.

Location: Thane, Maharashtra Role: Full-time | On-site

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Guest Relations Executive (Thane)
🏢 Jaydeep Group
📍 Thane