– Guest Relations Executive

Department: Front Office / Guest Relations

Industry: Hospitality / Restaurant

Experience: 1–3 Years

Location: Mumbai

Employment Type: Full-Time

About the Role

We are looking for a well-groomed, confident, and guest-focused Guest Relations Executive to be the face of our restaurant. The candidate will be responsible for welcoming guests, managing reservations, ensuring smooth seating, handling guest requests, and creating a warm and memorable dining experience.

Key Responsibilities

- Welcome and greet guests warmly upon arrival and ensure a positive first impression.
- Manage guest reservations, walk-ins, seating arrangements, and table allocations.
- Coordinate with the restaurant service team to ensure smooth guest movement and table readiness.
- Maintain an updated reservation list and coordinate special requests or occasions.
- Escort guests to their tables and provide necessary information about the restaurant.
- Handle guest queries, requests, feedback, and concerns professionally and promptly.
- Coordinate with the service and management teams to resolve guest complaints effectively.
- Maintain solid knowledge of the restaurant's menu, concepts, ongoing promotions, events, and services.
- Build positive relationships with regular guests and VIPs and ensure personalized service.
- Maintain guest profiles and preferences wherever required.
- Coordinate with the team regarding birthdays, anniversaries, special occasions, and other guest requirements.
- Monitor guest experience throughout their visit and proactively address any concerns.




- Assist with managing waiting lists during peak hours and communicate estimated waiting times clearly.
- Ensure the reception/hostess area is clean, organized, and presentable at all times.
- Maintain professional communication with guests over calls, WhatsApp, and other reservation channels.
- Coordinate with the management team regarding VIP visits and special arrangements.
- Follow restaurant SOPs, grooming standards, and guest service protocols.

Requirements
- 1–3 years of experience in guest relations, front office, hostess, or restaurant operations .
- Hospitality/restaurant experience preferred.
- Excellent verbal and written communication skills.
- Pleasant personality with a strong customer-service orientation.
- Well-groomed and professionally presented.
- Ability to handle multiple guests and tasks in a fast-paced restaurant environment.
- Strong interpersonal and problem-solving skills.
- Good knowledge of English and Hindi; additional languages will be an advantage.
- Basic computer knowledge and familiarity with reservation/POS systems is preferred.
- Flexible to work rotational shifts, weekends, and public holidays.

Key Skills
- Guest Handling & Customer Service
- Communication Skills
- Reservation Management
- Complaint Handling
- Interpersonal Skills
- Team Coordination
- Problem Solving
- Attention to Detail
- Professional Grooming
- Multitasking

What We Are Looking For A hospitality professional who is confident, courteous, approachable, and service-oriented , with the ability to create a welcoming experience for every guest while maintaining the restaurant's service standards.

📌 Guest Relations Executive (Mumbai)
🏢 DJRS Hospitality
📍 Mumbai